Stop losing hundreds of dollars per incident when your on-call engineers waste time hunting down context instead of fixing problems.
What It Does for Your Business
Pagerly is an AI operations co-pilot that lives in Slack or Microsoft Teams and intelligently guides your on-call engineers through incident response. When an alert fires, Pagerly automatically surfaces relevant runbooks, past incident history, system documentation, and diagnostic prompts—all without forcing your team to context-switch between tools. This dramatically cuts mean-time-to-resolution (MTTR) and reduces the stress and errors that come from working under pressure.
For small business owners running SaaS platforms, e-commerce operations, or any cloud-dependent service, incident downtime costs real money—often $300–$5,000+ per hour depending on your customer base. Pagerly keeps your on-call team focused and equipped to respond faster, directly protecting your revenue and customer trust. It integrates with your existing incident management, monitoring, and documentation systems so nothing changes in your workflow.
Key Features
- Slack/Teams Native Automation — Alerts, runbooks, and AI guidance arrive where your team already works, eliminating tool-switching friction
- Contextual Information Retrieval — Automatically pulls relevant logs, past incident reports, and system documentation relevant to each alert type
- AI-Powered Diagnostic Prompts — Intelligently suggests next troubleshooting steps based on alert patterns and historical resolutions
- Runbook Integration — Surfaces step-by-step procedures at incident time, ensuring consistent response even with junior engineers on-call
- Incident History & Analytics — Tracks response times and resolution patterns to identify systemic issues and training gaps
- Escalation Automation — Intelligently routes incidents to specialists when needed, reducing unnecessary wake-ups
Best For
SaaS startups, managed service providers (MSPs), e-commerce platforms, fintech companies, digital agencies with hosted infrastructure, and any small business running production applications where downtime directly impacts revenue. DevOps teams, platform engineers, and engineering managers managing on-call rotations benefit most.
Pricing
Pagerly operates on a usage-based subscription model. Exact pricing varies by incident volume and team size, with plans starting around $500–$2,000 per month for small engineering teams. Visit pagerly.io for a custom quote based on your incident frequency.
Business ROI
A typical small business incident might take 45 minutes to resolve without proper context—costing $300–$1,500 in lost uptime. Pagerly reduces MTTR by 30–50%, cutting average incident costs from $400 to $150–$250 per event. For teams handling 10–20 incidents monthly, that's $3,000–$5,000 in recovered revenue per month. Beyond cost, faster resolution means fewer angry customers, less turnover in on-call staff (reducing hiring costs), and better sleep for your engineers—directly improving retention and morale in a tight labor market.
